Accommodation at the hotel consists of double rooms that are decorated in a Victorian style. All rooms are fully equipped with an en-suite bathroom with bath, shower and toilet; air-conditioning; television set; tea/coffee station; direct dial telephone; electronic safe; electric razor plugs; fully stocked mini-bar; hair dryer and an eight channel satellite television system.
Facilities and services at the hotel include an outdoor pool; a house doctor on call; cottage hospital; babysitting/cots; same day laundry and dry cleaning services; valet service; hair salon; secure parking; internet; casino; curio shop; reflexologist and a gym. The hotel's entertainment center has a cinema; a children's games room; specialty shops and a fully equipped gym.
Breakfast, lunch as well as light meals are served to guests throughout the day and dinner is served in the Platform One restaurant, guests have the choice of the a la carte menu or a buffet. Guests can also dine at the Station Grill restaurant which is next to the Mermaid casino and fresh line fish, shellfish and other delectable seafood dishes are served here.
Activities that can be enjoyed in the Swakopmund area include hot-air ballooning, bird watching day trips, cape cross tour, cape cross & messum crater tour, fishing, living desert tour, Namib desert day trip, Namib desert night walks, quad biking, skydiving, spitzkoppe day tour and many more.